1) HOW SHOULD I CARE FOR MY PURCHASE?
2) HOW DO I MAKE A PURCHASE?
3) WHAT DOES DELIVERY COST?
4) HOW DO YOU DELIVER?
5) WHERE DO YOU DELIVER TO?
6) WILL I HAVE TO PAY CUSTOMS DUTIES?
7) WILL YOUR PRICES CHANGE?
8) WILL MY PURCHASE BE THE SAME ITEM SHOWN ON YOUR WEBSITE?
9) WHAT IF I NEED TO MAKE A COMPLAINT?
10) DO YOU OFFER A WARRANTY?
11) CAN I GET VAT TAKEN OFF MY BILL IF I LIVE OUTSIDE THE EU?
1) How Should I Care For My Purchase?
In most cases, our products need little or no maintenance. Metal surfaces should patinate naturally over time and take on a mellow appearance that is aesthetically pleasing. You are, of course, at liberty to use proprietary waxes and polishes if you wish to create your own look. Please contact us for advice if you are unsure in any way.
2) How Do I Make a Purchase?
Browse through our shop and select the items you wish to purchase by adding them to your shopping basket. Once you have completed your selection click on "Checkout" and you will be asked for a few details that are required to process your order. We accept Paypal and the following major credit and debit cards: Visa, Mastercard, Maestro, Solo, Delta, Visa Electron via secure PayPal payment system.
On receipt of your order and payment clearance we will ship your goods as described above. Once goods have been despatched we will advise you by email.
If your chosen goods are out of stock or no longer available we will advise you by email.
If we cannot meet your requirements we will credit your method of payment.
3) What Does Delivery Cost?
Postage & Packaging costs for deliveries within mainland UK start at £3.95 for orders up to £45. Orders from £45.01 up to £150 are £6.50 for delivery and all orders over £150 are shipped free of charge. Orders outside of the UK are based on an independent flat postal rate which will be automatically added at the checkout. This postage charge is non refundable.
4) How Do You Deliver?
Deliveries are made by courier or Royal Mail. We will endeavour to process and ship your order within 1 working day from the order date. The majority of orders placed by 2.00pm Monday to Friday will be be shipped the same day. However, on occasion this may not be possible.
Please note that UK Courier Deliveries are made up to 4.00pm Monday to Friday and will require a signature upon delivery. Orders shipped on a Friday would be delivered on the following Monday unless it's a public holiday, in which case delivery would be on the next working day.
5) Where Do You Deliver To?
You must enter your billing address as the address your card is registered to, or the checkout may decline your card. You can enter any shipping address you wish which will be most convenient for you. Shipping rates are calculated based on the address we will ship the goods to.
6) Will I Have to Pay Customs Duties?
Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.
7) Will Your Prices Change?
The price of your order (exclusive of delivery) will be as shown on our website at the time you place your order. However, they may be subject to change.
Every effort is made by us to ensure that the prices shown on our website are accurate at the time you place your order. If an error is found, we will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you choose to cancel your order we will refund or credit you for any sum that has been paid by you or debited to your credit card for the cancelled goods.
8) Will My Purchase be the Same Item Shown on Your Website?
The description of the goods you order will, so far as possible, be as shown on our website at the time you placed your order. However, whilst every care is taken by us to ensure that the description and specification of our goods are correct at the time of publication, due to the limitations of photography, broadcasting, browser software, and other factors beyond our control, colour of goods you receive may differ slightly from the brochure or website reproduction. We are also subject to and can accept no liability for changes in specifications imposed upon us by our suppliers.
9) What if I Need to Make a Complaint?
If you are in any way dissatisfied with any goods you receive from us, you may return these in accordance with our returns policy. If you wish to make a complaint any time, please call us on +44 (0) 1332 381222 or email us at email@example.com.
10) Do You Offer a Warranty?
Some of the perfect condition products we sell may include a manufacturers warranty against faulty materials or workmanship. This does not include everyday wear and tear.
Sample and second quality stock is not covered by a manufacturers warranty.
11) Can I get VAT taken off my bill if I live outside the EU?